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Service Guarantee description

Thank you for purchasing our product. You are entitled to a one-year free parts and labor warranty provided by our company.
In the following situations, service fees may be charged depending on the circumstances:
  1. Improper operation resulting from not following the product manual or instructions.
  2. Human damage, computer virus infection, moisture exposure, improper firmware installation or upgrades, or self-disassembly and assembly.
  3. Force majeure events such as fire, flood, windstorm, earthquake.
  4. Wear and tear caused by accessories, consumables, and natural use.
  5. Damage or contamination of our company’s warranty label that makes it unrecognizable.
  6. Do not block the left and right ventilation openings as this may affect product performance and lifespan.
  7. Do not use non-original adapters as this may affect product performance and lifespan.
Before sending your product for repair, please clearly indicate the issue with the product and ensure personal identification is in place. We are committed to ensuring quality repair services so you can purchase with confidence and use without worry.
The user is responsible for covering the round-trip shipping costs.

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Product Interface